a) Client Service & Satisfaction :
- Exemplify highest quality professional client services as promised & instill that orientation among staff
- Educate clients about beauty service offering & product line available for retail purchase, in order to keep their hair/skin in good condition
- To maintain and constantly review client service standards.
- Value clients time and resolve clients concerns or complaints and provide optimum solution to satisfy them.
- Ensure consistency of services and treatments.
b) Staff Management
- Create a teamwork environment. Inspire, guide, train & develop staff members & promote a happy working atmosphere
- To encourage and motivate all staff to maximum potential, both technically and professionally for their individual benefit & future growth.
- Assess & identify the need for product, services and sales skills training among staff for continuous skill enhancement and growth within the company, counseling of those not meeting company standards and scheduling employees to attend training.
- Inform salon employees about new product, training, company policies + promotions, Managements feedback, etc
- Handling staff grievance
- Accountable for the performance and its review of salon team members
- Conduct monthly / weekly meeting
- Ensure that all the new joinees complete the joining formalities e.g. employee details form, salary A/C opening, ESIC/PF form (if reqd.) within the stipulated time.
c) Salon Hygiene, Cleanliness & Maintenance
- To ensure salon cleanliness and maintenance.
- With the support of the salon team, ensure that facilities & equipment are maintained according to company standards.
- Report & document any observed or known safety, hazards, conditions or unsafe practices & procedures to management immediately.
- To ensure that small maintenance jobs are carried out and paid for from petty cash.
d) Retail Management
- To follow the guidelines on controlling and accounting for stock and maintain an accurate and optimum inventory level & accountability system for retail & bulk products.
- Manage & assembling of displays for profitable marketing & merchandising
- To be responsible for controlling petty cash expenditure and ensuring that receipts are obtained for expenses.
- Complete opening and closing cash handling procedures, to include, banking and doing deposits each day.
- Monitor the cash tallying done
a) Client Service & Satisfaction :
Ensure adherence to Internal Service Standards and SOPs.
Provide consistent, accurate and high quality customer service in the salon.
Welcome and greet the clients, understand their needs, recommend service and product, so as to ensure continuous and consistent customer satisfaction.
Create positive environment to foster team performance
Maintain updated sales/ billing/ banking records at all times.
Continuously update oneself with trends, competition data and new product and service innovations.
Education graduate
Salary range - 15k to 30k
